Category leaderboard
Best customer support software in AI search.
Which brands the four major AI engines actually recommend for buyers researching "best customer support software". Sample of 60 buyer-intent prompts run daily.
Last updated: May 5, 2026
| # | Brand | Overall | ChatGPT | Claude | PPLX | AIO |
|---|---|---|---|---|---|---|
| #1 | Intercom | 79% | 78% | 79% | 80% | 77% |
| #2 | Zendesk | 70% | 70% | 71% | 72% | 65% |
| #3 | Front | 55% | 50% | 57% | 52% | 59% |
| #4 | Help Scout | 43% | 39% | 46% | 41% | 44% |
| #5 | Plain | 36% | 37% | 32% | 39% | 34% |
Methodology: how we measure. Brand names are real; rankings reflect public-index citation rates.
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